All questions related to your profile and managing it

• How can I change my password? 414
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 187
• A family member wants to become a member, can I add them? 145
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 3
• I have several accounts: how do I merge them into a single login? 19
• How do I change the site language? 19
• How do I set my personal access code? 12
• My data: download, leave the club, delete my account 7
• How do I become a club member online? 7

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 142
• Why are some cells pink on the board? 365
• How can I make a booking 934
• How can I book with a guest? 250
• How can I edit a booking? 191
• How can I delete a booking? 293
• All courts are occupied. Can I join the waiting list? 69
• What payment methods are available to me for a booking? 98
• How to create an open booking 40
• How to join an open match 25
• Where can I find the court access code (door code)? 16
• How do I withdraw from an open match? 21
• How do I view my booking history? 10
• How do I see the weekly schedule? 7
• How do I find and book at another club? 24

How do I register for a camp or a school?

• Sign up for a tennis lesson 91

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 22
• How do I pay for a booking with my wallet? 7
• How do I split the payment with my partner? 14
• How do I use my restaurant vouchers? 12
• How do I view and pay my invoices? 20
• How do I download my certificates? 9
• How do I send money from my wallet to another member? 6

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 11
• How do I join my club's WhatsApp groups? 6
• How do I take part in the Défi-Plugin (challenge tournament)? 16
• Défi-Plugin: I played without creating the match, how do I enter the score? 4

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 11
• How do I turn on dark mode? 16
• How do I install the Plugin.ch mobile app? 17
• How do I choose the notifications I receive on my phone? 8
• Where can I find the messages sent by my club? 16

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 15
• The administration home page 9

• Manage access 45
• Manage membership cards 38
• Manage clubhouse 17
• Manage restaurant credit 24
• Manage email sending 22
• Manage invoicing 22
• Manage member groups 23
• Manage registrations 21
• Manage special days 18
• Manage offers 21
• Manage online payments 28
• Manage billing regions 10
• Manage the club manager 21
• Manage challenge tournaments 23
• Manage RFID validation 21
• Manage general settings 16
• Setting up the accounts (general ledger) 19
• Configure EBICS: connect Plugin.ch to your bank 12
• Gate access log 9
• Manage multiple buildings 12

• Create a new court 28
• Manage court groups 36
• Manage booking periods 32
• Manage court usage 21
• List, edit, or delete a court 21
• Manage sports 18
• Close courts 19

• Create a new season 33
• Edit or delete a season 19
• Open the winter season by copying last season 10
• Link a sport to a season 17

• Manage recurrence authorizations 18
• Manage restrictions 25
• Manage subscription type 43
• Create booking prices: per session or per season 18
• Check rates with the rate grid 12
• Manage non-member and pay-as-you-go deductions 9
• Booking without a subscription: the guest subscription 9

• Create an item 27
• Assign an item to a member 16
• Edit or delete an item 11
• Delete an item assigned to a member 15
• Import linked items from Excel 8

• Display the member list 29
• Create a new member 47
• View a member's detailed information 20
• Display a member's operational data 13
• Manage member subscriptions 13
• Import member data 9
• Print member cards 12
• Print and export the member list 14
• Charge an item to a member or a group 12
• Link a member to a group 22
• Edit and delete a member 8
• Search for a member 18
• Managing duplicates: merging two profiles 16
• Managing units to be deducted: personalised hours and non-members 20
• Manage Swiss Tennis licenses 24
• Topping up a member's wallet 24
• Find and reactivate a removed member 11
• Issue a certificate for a member 17
• Managing families 9
• Handling erasure requests (GDPR) 13

• Add a new sponsor 25
• Invoice sponsors 24
• Re-invoice sponsors 15

• Assign and remove a role 13
• Roles and access: create and edit a role 20

• Gérer son école de tennis : la marche à suivre 6
• Activating the Lessons module 26
• Creating lesson items 16
• Create, edit, and delete a lesson 16
• Manage lesson groups 27
• Manage lesson enrollments 23
• Prerequisite 29
• Invoice and reminder texts 10
• Teachers' schedule 16
• Grouped payments of registrations (basket) 17
• Change the rate of a registration 6
• Copy a lesson for the next season 13
• Changements en cours de saison 11
• Cancel or make up a lesson 11
• Ce que fait le prof 12
• Prix, membres et non-membres 21
• Paiement en ligne et facturation 13
• N° AVS et export Jeunesse et Sport 13
• Questions fréquentes sur les cours 8
• Résoudre les conflits de planning 8
• Proposer des créneaux de préférence 11
• Placer les élèves automatiquement 9
• Envoyer son planning à un professeur 7
• Préparer le planning de la semaine 8
• Reprendre les groupes de la saison passée 13

• Complete management of equipment rental 21

• Find old invoice groups (archives) 25
• Invoice considerations and display 16
• Create invoices 29
• Send invoices by email 13
• Manage payment reminders 14
• Print invoices 22
• List and search invoices 16
• Edit and delete invoices 14
• Invoicing a membership fee or an item: what's the difference? 5
• Automatic reminders for e-mail invoices 15
• Keeping the accounts with the general ledger 17
• Manage family discounts 15
• Import accounts from Excel 18
• Carry an overpayment over to the next invoice 18
• How invoice dates are calculated 12
• Annuler une facture ou une ligne déjà comptabilisée 10
• Transit accounts for online payments 7
• Cancel a reminder and go back to the original invoice 16
• Invoicing guests (non-member hours) for the season 4

• List of bank payments 12
• Processing via bank files 10
• Process a manual payment 27

• Process installments 30

• Managing bookings in the schedule 52
• Configure and use open matches 30
• Manage the set times 17
• Create a promo code and use it 10
• Refund a fixed-hour session that was released and taken again 8
• Moving a booking and creating a recurrence in the schedule 10
• Creating and managing recurrences 17
• The weekly view and the all-sports view 12
• The cash journal and the history of a booking 10
• Manage cash register prices 7
• Offering items with a booking 15
• Deleted bookings and deletion records 5
• Replace a player on a fixed hour 8
• A fixed hour cannot be added: nothing is displayed 17

• Manage automatic emails 23
• Sending bulk emails 23
• Manage messages 23
• History of sent emails 9
• Writing an e-mail with the editor 12
• Birthday and inactive member e-mails 22

• Manage challenge tournaments 22

• Enable partner search 17

• The statistics dashboard 11
• Invoicing bookings from the statistics 10

• Access the program 23
• Booking by a member 42

• Creating and configuring a lesson 23
• Sign up for a tennis lesson 17
• Managing registrations (administrator) 28
• Managing groups and the schedule 15
• Tennis lesson invoicing 14
• Invoicing check and Youth and Sport export 10

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 14
• Adding and editing an employee 9
• Special cases: minor salary, young people, pensioners, LPP 15
• Running the monthly payroll 14
• Entering a compensated absence (army, maternity, illness, accident) 9
• The 13th salary and holidays for hourly employees 5
• Paying salaries and reconciling them with the bank 7
• Correcting an approved payslip 18
• Salary certificates and annual lists 6

You'll find all the questions about booking without an account

• How can I book if I don't have an account 847
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 141